Get more out of your exit survey

Turn your cancellation flow into a subscriber-saving machine. Discover the primary reasons customers leave and prevent cancellations with the right incentives. Do more with conditional logic, segmentation and other advanced features.

Randomize multiple choice option order

Randomization helps prevent display order from skewing answer data.

Ask follow-up exit survey questions 

Some answers require further explanation. Dig deeper with conditional questions.

Match the right exit survey to the right customer

Target specific exit survey questions to subscriber segments.

Create customer segments based on exit survey answers

Analyze data and offer targeted deflections based on cancellation reasons and more.

See individual and aggregate data

Get to know an individual customer’s journey and analyze customer cohorts together.

Use sentiment analysis to enrich data

Highlight popular keywords in customer answers. See positive, negative and neutral sentiments in aggregate.