The retention platform to reduce Recharge churn
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for Recharge.
Trusted by high-volume subscription businesses
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + Recharge.
Tailored experiences
Use Recharge data and customer context to personalize cancellation flows and retention offers.
Performance optimization
Continuously improve retention with A/B testing, reporting and AI Autopilot.
Churn intelligence
Collect exit feedback, analyze with connected AI and surface actionable insights.
Retention at scale
Coordinate cancellation flows, winbacks and conversion.
Roll20 reduced customer churn with insights from ProsperStack
We now have a real-time look into reasons for cancellation so we can react quickly and significantly reduce churn. We wouldn't have been able to build that capability internally.
Clay Reimus
Director of Growth & Analytics
High-performance cancellation flows for Recharge
Respond to churn with personalized experiences
Increase relevance, increase results. Adapt offers, messaging and flows using Recharge data alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use shared Recharge and cancellation data to coordinate cancellation flows, winback campaigns and conversion incentives as part of a unified retention program.
How ProsperStack helps reduce Recharge churn
1
Connect Recharge and your customer data
Pull Recharge subscription and billing data into ProsperStack. Add CRM/CDP and behavioral data for a more complete view of each subscriber.
2
Design targeted retention experiences
Create surveys, deflections and offers tailored by plan, value, tenure, cancellation reason and other customer attributes.
3
Sync retention actions with Recharge
Automatically apply accepted offers and subscription changes in Recharge, with controls that support your retention strategy.
4
Measure, learn and improve
Track retained customers and revenue, compare performance across cohorts and use experimentation and AI Autopilot to continuously optimize outcomes.
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Cancellation flows
Reduce avoidable churn with adaptive retention experiences at the point of cancellation.
Explore cancellation flows
Winback campaigns
Drive customer re-engagement with personalized winback campaigns built for long-term retention.
Re-engage former customers
Conversion incentives
Convert more free users to paid with personalized incentives.
Optimize your funnel
Autopilot offers
Automatically identify and prioritize the retention offers that save the most long-term revenue.
Explore AI Autopilot
Recharge churn reduction FAQs
How does ProsperStack work with Recharge?
Recharge remains the subscription system of record, while ProsperStack adds a retention optimization layer at the cancellation moment. With ProsperStack, you can use Recharge customer and subscription data to tailor cancellation experiences, capture structured feedback, measure and optimize performance and apply configured retention or cancellation actions back to Recharge.
How is ProsperStack different from Recharge Cancellation Prevention?
Recharge Cancellation Prevention is a native flow product with cancellation surveys, targeted incentives, deflection pages, fallback offers, A/B testing and performance reporting. ProsperStack is a retention optimization platform anchored at cancellation. Its approach combines Recharge data with context from CRMs/CDPs and other integrations; uses that context to control flow routing, offers and reporting; and connects cancellation responses and outcomes to a broader retention measurement system. Recharge continues to execute the underlying subscription actions.
How is ProsperStack added to the Recharge customer portal on Shopify?
Connect Recharge to ProsperStack, authorize the Shopify connection and add the ProsperStack snippet to the active theme. The snippet opens the ProsperStack cancellation experience from the Recharge customer portal.
What Recharge data can I use to personalize cancellation experiences?
ProsperStack imports supported Recharge subscriber, subscription and plan context, including value, subscription duration, next billing date, billing cadence, discount context and shipping location. See the technical details below.
Can Recharge data be used in winback campaigns?
Yes. You can use Recharge subscription and customer context alongside cancellation reasons, survey responses and offer history to target and personalize winback campaigns in ProsperStack.
Technical details
Retention platform
Cancellation flows
Winback campaigns
Conversion incentives
Autopilot offers
MCP server
Offers
| Coupon | Percentage and fixed amount; one-time, time-limited or indefinite duration |
| Product swap | |
| Reschedule order | |
| Pause subscription | For a fixed duration |
| Custom |
Customer segmentation properties
| Subscriber | Active offer ID, ARR, Cancel reason, Cancel reason code, Days since saved, Email address, First name, Last name, LTV, MRR, Paid invoices, Saved date, Shipping location, SKU count, SKUs, Status, Subscription plan IDs, Tags |
| Subscription | Active coupon ID, ARR, Cancel reason, Cancel reason code, Discount fixed amount, Discount percentage, Duration (days), LTV, MRR, Next billing date, Paid invoices, Shipping location, SKU count, SKUs, Status |
| Plans | Plan IDs, Plan interval counts, Plan intervals, Plan names, Plan quantities |
We love the ability to collect feedback and segment our customers. Now we can offer resources that truly solve our customers’ problems so they don’t have to cancel.
Rachel Mullins
Customer Success Manager
