The retention platform to reduce Bold churn
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for Bold.
Trusted by high-volume subscription businesses
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + Bold.
Tailored experiences
Use Bold data and customer context to personalize cancellation flows and retention offers.
Performance optimization
Continuously improve retention with A/B testing, reporting and AI Autopilot.
Churn intelligence
Collect exit feedback, analyze with connected AI and surface actionable insights.
Retention at scale
Coordinate cancellation flows, winbacks and conversion.
An invaluable asset to our business. We couldn't be happier with the results and highly recommend ProperStack.
Andrew Feld
President
High-performance cancellation flows for Bold
Respond to churn with personalized experiences
Increase relevance, increase results. Adapt offers, messaging and flows using Bold data alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use shared Bold and cancellation data to coordinate cancellation flows, winback campaigns and conversion incentives as part of a unified retention program.
How ProsperStack helps reduce Bold churn
1
Connect Bold and your customer data
Pull Bold subscription and billing data into ProsperStack. Add CRM/CDP and behavioral data for a more complete view of each subscriber.
2
Design targeted retention experiences
Create surveys, deflections and offers tailored by plan, value, tenure, cancellation reason and other customer attributes.
3
Sync retention actions with Bold
Automatically apply accepted offers and subscription changes in Bold, with controls that support your retention strategy.
4
Measure, learn and improve
Track retained customers and revenue, compare performance across cohorts and use experimentation and AI Autopilot to continuously optimize outcomes.
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Cancellation flows
Reduce avoidable churn with adaptive retention experiences at the point of cancellation.
Explore cancellation flows
Winback campaigns
Drive customer re-engagement with personalized winback campaigns built for long-term retention.
Re-engage former customers
Conversion incentives
Convert more free users to paid with personalized incentives.
Optimize your funnel
Autopilot offers
Automatically identify and prioritize the retention offers that save the most long-term revenue.
Explore AI Autopilot
Bold churn reduction FAQs
How does ProsperStack work with Bold?
Bold remains your subscription system of record, while ProsperStack adds a retention optimization layer at the cancellation moment. With ProsperStack, you can use Bold customer and subscription data to tailor cancellation experiences, capture structured feedback, measure and optimize performance and apply configured retention or cancellation actions back to Bold.
How is ProsperStack different from Bold’s customer retention flow?
In Bold’s native customer retention flow, merchants can configure cancellation reasons and optionally assign one retention action to each reason, such as a product swap, skipped order or discount. ProsperStack provides greater control over how cancellation flows, questions and interventions are targeted, measured and improved. That includes customer segmentation, CRM/CDP integrations, A/B testing and AI Autopilot.
How is ProsperStack added to a Bold customer portal?
Customers launch ProsperStack flows from the cancellation action inside the Bold customer portal. Setup involves connecting Bold and Shopify to ProsperStack, then embedding the ProsperStack snippet in the active Shopify theme. Subscribers continue to use the Bold portal for subscription management, while ProsperStack manages the cancellation experience and automatically updates Bold.
What Bold data can I use to personalize cancellation experiences?
ProsperStack automatically imports supported Bold subscriber and subscription properties for use in customer segments, including MRR, lifetime value, subscription status and duration, plan and billing interval, next billing date, active discount and more. See the technical details below for more complete information.
Can Bold cancellation data power winback campaigns in ProsperStack?
Yes. ProsperStack can use Bold subscription context together with cancellation responses and offer history to shape post-cancellation winback campaigns. Vary timing, messaging and incentives based on signals such as subscriber value, plan, tenure and exit reason, then measure reactivation outcomes as part of your retention strategy.
How does ProsperStack work with Bold’s dunning management?
ProsperStack complements Bold’s dunning management. Bold continues to control payment retries, the interval between attempts and what happens when the retry limit is reached; ProsperStack adds targeted recovery communications and retention context.
Technical details
Retention platform
Cancellation flows
Winback campaigns
Conversion incentives
Autopilot offers
MCP server
Offers
| Coupon | Percentage and fixed amount; one-time, time-limited or indefinite duration |
| Product swap | |
| Reschedule order | |
| Pause subscription | For indefinitely |
| Custom |
Customer segmentation properties
| Subscriber | Active offer ID, ARR, Cancel reason, Cancel reason code, Days since saved, Email address, First name, Last name, Location, LTV, MRR, Paid invoices, Saved date, SKU count, SKUs, Status, Subscription plan IDs |
| Subscription | Active coupon ID, ARR, Billing location, Cancel reason, Cancel reason code, Discount fixed amount, Discount percentage, Duration (days), LTV, MRR, Next billing date, Paid invoices, Shipping location, SKU count, SKUs, Status |
| Plans | Plan IDs, Plan interval counts, Plan intervals, Plan names, Plan quantities |
Important for any e-commerce subscription business.
Joni Hanson Davis
CEO and Founder
