The retention platform to reduce Stay AI churn
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for Stay AI.
Trusted by high-volume subscription businesses
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + Stay AI.
Tailored experiences
Use Stay AI data and customer context to personalize cancellation flows and retention offers.
Performance optimization
Continuously improve retention with A/B testing, reporting and AI Autopilot.
Churn intelligence
Collect exit feedback, analyze with connected AI and surface actionable insights.
Retention at scale
Coordinate cancellation flows, winbacks and conversion.
An invaluable asset to our business. We couldn't be happier with the results and highly recommend ProperStack to any ecommerce store looking to take their operations to the next level.
Andrew Feld
President
High-performance cancellation flows for Stay AI
Respond to churn with personalized experiences
Increase relevance, increase results. Adapt offers, messaging and flows using Stay AI data alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use shared Stay AI and cancellation data to coordinate cancellation flows, winback campaigns and conversion incentives as part of a unified retention program.
How ProsperStack helps reduce Stay AI churn
1
Connect Stay AI and your customer data
Pull Stay AI subscription and billing data into ProsperStack. Add CRM/CDP and behavioral data for a more complete view of each subscriber.
2
Design targeted retention experiences
Create surveys, deflections and offers tailored by plan, value, tenure, cancellation reason and other customer attributes.
3
Sync retention actions with Stay AI
Automatically apply accepted offers and subscription changes in Stay AI, with controls that support your retention strategy.
4
Measure, learn and improve
Track retained customers and revenue, compare performance across cohorts and use experimentation and AI Autopilot to continuously optimize outcomes.
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Cancellation flows
Reduce avoidable churn with adaptive retention experiences at the point of cancellation.
Explore cancellation flows
Winback campaigns
Drive customer re-engagement with personalized winback campaigns built for long-term retention.
Re-engage former customers
Conversion incentives
Convert more free users to paid with personalized incentives.
Optimize your funnel
Autopilot offers
Automatically identify and prioritize the retention offers that save the most long-term revenue.
Explore AI Autopilot
Stay AI churn reduction FAQs
How does ProsperStack work with Stay AI?
Stay AI remains the subscription management system of record, while Shopify and the configured payment provider continue to handle the underlying commerce and payment functions. ProsperStack adds a retention optimization layer at the cancellation moment, using Stay AI subscription context to tailor the experience, capture structured feedback, measure performance and optimize outcomes.
How is ProsperStack different from Stay AI's Cancellation Survey?
Stay AI's Cancellation Survey is a capable native product with conditional routing, save offers, manual A/B testing, DecisionEngine optimization and cancellation analytics. ProsperStack is a dedicated retention optimization platform for teams that operate cancellation as a measurable optimization program and coordinate what they learn with retention activity beyond the cancellation session.
How is ProsperStack added to the Stay AI customer portal on Shopify?
ProsperStack opens from the cancellation action in the Stay AI customer portal. After connecting Stay AI with an API key and authorizing Shopify, add the ProsperStack snippet to the active Shopify theme. This keeps subscription management in the existing portal while replacing the cancellation path with the configured ProsperStack experience.
What Stay AI data can I use to personalize cancellation experiences?
ProsperStack automatically imports Stay AI subscriber, subscription and plan properties. Refer to the technical details section below.
Does ProsperStack replace Stay AI Smart Dunning?
No. Stay AI Smart Dunning remains responsible for assigning retry schedules after billing failures, and Stay AI tracks those recovery attempts in its Payment Recovery reporting.
Technical details
Retention platform
Cancellation flows
Winback campaigns
Conversion incentives
Autopilot offers
MCP server
Offers
| Coupon | Percentage and fixed amount; one-time, time-limited or indefinite duration |
| Product swap | |
| Reschedule order | |
| Free gift | |
| Pause subscription | For a fixed duration |
| Change frequency | |
| Custom |
Customer segmentation properties
| Subscriber | Active offer ID, ARR, Cancel reason, Cancel reason code, Days since saved, Email address, First name, Last name, LTV, MRR, Paid invoices, Saved date, Shipping location, SKU count, SKUs, Status, Subscription plan IDs |
| Subscription | Active coupon ID, ARR, Cancel reason, Cancel reason code, Churn risk, Churn risk status, Code, Discount fixed amount, Discount percentage, Duration (days), LTV, MRR, Next billing date, Paid invoices, Shipping location, SKU count, SKUs, Status, Subscription plan IDs |
| Plans | Plan IDs, Plan interval counts, Plan intervals, Plan names, Plan quantities |
We love the ability to collect feedback and segment our customers. Now we can offer resources that truly solve our customers’ problems so they don’t have to cancel.
Rachel Mullins
Customer Success Manager
