The retention platform for Shopify subscriptions
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for Shopify subscriptions.
Trusted by high-volume subscription businesses
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + Shopify.
Tailored experiences
Use subscription data to personalize cancellation flows and retention offers.
Performance optimization
Continuously improve retention with A/B testing, reporting and AI Autopilot.
Churn intelligence
Collect exit feedback, analyze with connected AI and surface actionable insights.
Retention at scale
Coordinate cancellation flows, winbacks and conversion across the subscriber lifecycle.
An invaluable asset to our business. We couldn't be happier with the results and highly recommend ProperStack.
Andrew Feld
President
High-performance cancellation flows for Shopify subscriptions
Respond to churn with personalized experiences
Increase relevance and improve results. Adapt offers, messaging and flows using data from your Shopify subscription platform alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use subscription and cancellation data to coordinate cancellation flows, winback campaigns and conversion incentives as part of a unified retention strategy.
How ProsperStack helps reduce Shopify subscription churn
1
Connect your Shopify subscription platform and customer data
Bring subscription and customer data from Bold, Ordergroove, Recharge, Recurly Commerce and more into ProsperStack. Add CRM/CDP data to build a more complete view of each subscriber.
2
Design targeted retention experiences
Create cancellation flows with surveys, deflections and offers tailored by plan, value, tenure, cancellation reason and other customer attributes.
3
Coordinate retention actions with your subscription platform
When a subscriber accepts an offer or completes a cancellation, ProsperStack sends the supported action to your Shopify subscription platform.
4
Measure, learn and improve
Track retained customers and revenue, compare performance across cohorts and use experimentation and AI Autopilot to continuously optimize outcomes.
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Cancellation flows
Reduce avoidable churn with adaptive retention experiences at the point of cancellation.
Explore cancellation flows
Winback campaigns
Drive customer re-engagement with personalized winback campaigns built for long-term retention.
Re-engage former customers
Conversion incentives
Convert more free users to paid with personalized incentives.
Optimize your funnel
Autopilot offers
Automatically identify and prioritize the retention offers that save the most long-term revenue.
Explore AI Autopilot
Shopify subscription FAQs
How does ProsperStack work with Shopify subscriptions?
ProsperStack adds a retention optimization layer to the cancellation experience for subscriptions managed by a supported Shopify subscription platform, including Bold, Ordergroove, Recharge, Recurly Commerce, Seal Subscriptions, Stay AI and Submarine. With ProsperStack, you can use customer and subscription data to tailor cancellation experiences, capture structured feedback, measure and optimize performance and apply configured retention or cancellation actions back to your Shopify subscription platform.
Does ProsperStack integrate directly with Shopify?
ProsperStack connects to Shopify as part of an integration with a supported subscription platform. Shopify provides the commerce and storefront environment, while Bold, Ordergroove, Recharge, Recurly Commerce, Seal Subscriptions, Stay AI or Submarine manages the subscription. ProsperStack manages the cancellation experience and coordinates supported outcomes with that subscription platform.
Which Shopify subscription platforms does ProsperStack support?
ProsperStack supports Bold, Ordergroove, Recharge, Recurly Commerce, Seal Subscriptions, Stay AI and Submarine. Available customer data, offers and subscription actions vary by platform.
How is ProsperStack different from the cancellation tools included with Shopify subscription platforms?
Native cancellation tools vary by subscription platform. ProsperStack provides a shared retention optimization system built around customer segmentation, tailored multi-step experiences, structured churn intelligence, controlled experimentation, performance measurement and AI Autopilot. It can also combine subscription data with context from CRM/CDP, behavioral and other integrated systems and connect cancellation outcomes to retention activity across the customer lifecycle.
What Shopify subscription data can I use to personalize cancellation experiences?
Available data depends on the connected subscription platform. Supported integrations can provide customer, subscription and plan context such as recurring value, lifetime value, status, tenure, billing cadence, next billing date, discount context and shipping location. You can combine this data with CRM/CDP attributes, product behavior, cancellation responses and other integrated customer context.
What happens when a Shopify subscriber accepts an offer?
ProsperStack sends the configured retention action to the connected subscription platform, which remains responsible for updating the subscription. Supported actions vary by platform.
Can Shopify subscription data power winback campaigns in ProsperStack?
Yes. Use supported subscription context alongside cancellation reasons, survey responses and offer history to shape post-cancellation audiences, timing, messaging and incentives.
Supported Shopify subscription platforms
Important for any e-commerce subscription business.
Joni Hanson Davis
CEO and Founder
