A cancellation session begins when a subscriber opens a ProsperStack cancellation flow. If the same subscriber returns to the flow later, that visit begins a new session.

Your cancellation flows continue without interruption. Additional sessions are billed automatically at $75 per 50 sessions. As your cancellation volume grows, discuss with us whether a different plan would provide a better fit. Enterprise plans include custom session pricing as part of the quote.

Monthly active users (MAU) refers to the number of unique users who visit your website or application during a given month. MAU is used to determine pricing for products that engage subscribers outside the cancellation experience, such as conversion incentives.

Every ProsperStack plan includes expert support by email. Enterprise customers also receive guided onboarding, integration support, dedicated developer assistance for custom requirements and one-on-one retention strategy sessions.

Implementation depends on the products you use and the complexity of your subscription environment. Cancellation flows and conversion campaigns are embedded into your existing customer experience and connected to your subscription billing platform. Our team provides documentation and implementation support to help you configure, test and launch successfully.

Yes. Export is available via CSV, API or webhooks, so you can use retention data in your broader analytics and operational systems.

ProsperStack gives you visibility into outcomes such as retained customers, recovered revenue, offer performance and retention rates. Because performance varies by subscription volume, customer behavior and retention strategy, we use your billing and cancellation data to help establish realistic expectations and measure results over time.