3 ways to create exceptional customer stickiness
By Aaron Baluczynski on November 13, 2020
Customer stickiness is the proclivity of customers to become repeat buyers or use your product frequently. In this post we cover three techniques for building exceptional customer stickiness. Read more
The complete guide to customer retention software
By Aaron Baluczynski on October 5, 2020
From analytics and onboarding to churn prediction and automated dunning, the scope of the customer retention software landscape can be overwhelming. We break it down. Read more
Perfect your cancel flow with conditional questions and custom CSS, integrate Slack and Zapier, and more
By Tony Sternberg on September 1, 2020
Gather specific feedback with conditional questions and match the cancellation experience to your brand and voice with custom text and CSS. Connect to Slack and virtually any app with Zapier. Read more
Churn stakeholders: who is responsible for customer retention?
By Tony Sternberg on August 20, 2020
A single department, namely customer success, often takes responsibility for monitoring and improving churn, but it takes a company-wide effort to optimize customer retention. Here's why. Read more
Five virtual customer success conferences you can still attend in 2020
By Tony Sternberg on August 10, 2020
Due to the COVID-19 pandemic many customer success conferences have had to cancel or postpone, but many have gone 100% virtual in 2020. Check out these five you can still attend. Read more
