What's the difference between SaaS churn rate and retention rate? ProsperStack dives into how you can accurately measure your company's churn rate.
Win back customers (or former customers) and get them coming back to you again. Here are 5 effective winback campaign strategies to implement.
How can you leverage the customer offboarding experience to improve your product? Let's find out.
Here are five reasons to implement winback campaigns.
Here's how to create a successful and effective win back customer cancellation experience.
Discover how to build an effective cancellation flow from your experts at ProsperStack.
Find out why you should prioritize A/B testing in your search for the best customer retention software.
Aiding yourself with the right automated customer retention software, you can start to avoid churn risk at the moment of cancellation.
Learn more about how automated customer retention technology supports sustainable growth for SaaS businesses.
We've put together a list of 7 features every customer retention tool should have.
Read about how these 4 SaaS customer retention strategies can promote revenue growth, while retaining customers.
Find why your subscription-based business can benefit, and increase overall ROI, from customer retention software.
What’s the easiest way to improve customer loyalty and retention? With a solid churn management program.
CA and NY are leading the way in the crackdown on call-to-cancel policies. What does this mean for your subscription-based company?
So you have your churn management program in place, great, what’s next? Learn how to measure the effectiveness of your churn program.
The FTC is cracking down on the end of call-to-cancel policies for good. Find out what this means for your subscription-based company.
Learn how the right churn management tools can prevent customers from leaving.
Choosing the right churn management software for your company is crucial when it comes to managing your customer turnover rate.
Looking to better manage your customer retention? ProsperStack is here with Churn Management 101 for SaaS companies!
Our new enhanced A/B testing features enable intelligent optimization of your offer retention rates.
Learn effective churn management strategies that will increase your LTV and help you implement successful churn programs.
Understand what churn management is and why it is crucial for your subscription-based business.
Send your customer data from virtually any source to ProsperStack with the new Segment integration.
Learn about the new HubSpot integration, test mode and search features.
Save even more customers with our new deflection cards and get started with ProsperStack even faster with our new test mode.
Learn about the new sessions and offer views, Chargify integration and internationalization features.
Customer stickiness is the proclivity of customers to become repeat buyers or use your product frequently.
From analytics and onboarding to churn prediction and automated dunning, the scope of the customer retention software landscape can be overwhelming. We break it down.
Connect to Slack and virtually any app with Zapier, add conditional questions to your flow and customize your branding with CSS.
Customer success often takes responsibility for monitoring and improving churn, but it takes a company-wide effort to optimize customer retention.
Many customer success conferences have gone virtual in 2020. Check out these five you can still attend.
Fine-tune your churn-reduction tactics during cancellation with these great new features.
Learn the churn rate calculation best practices for subscription businesses.
Churn comes in two forms: voluntary and involuntary. Learn how to reduce both.
Is your offboarding process leaving customers with a bad taste in their mouth?
Here are the top reasons you should allow your customers to cancel directly from your product.
Learn how you can reacquire customers through strong win-back campaigns.
Exit surveys are instrumental in understanding why customers cancel. These two questions will ensure you get actionable feedback.
The coronavirus pandemic is a challenging time for everyone. Fortunately, there’s a lot you can do to both retain customers and act with compassion.
Customer churn is one of the most important metrics for any subscription business, whether a SaaS (Software as a Service), content or box subscription service.