ProsperStack Blog

Retention insights, churn management strategies, product updates and more.
Best Churn Management Software for SaaS Companies

Choosing the right churn management software for your company is crucial when it comes to managing your customer turnover rate.

Churn Management 101 for SaaS Companies

Looking to better manage your customer retention? ProsperStack is here with Churn Management 101 for SaaS companies!

Discover the best retention offers with enhanced A/B testing

Our new enhanced A/B testing features enable intelligent optimization of your offer retention rates.

4 Churn Management Strategies to Increase LTV

Learn effective churn management strategies that will increase your LTV and help you implement successful churn programs.

Churn Management: What it is and why you need it

Understand what churn management is and why it is crucial for your subscription-based business.

Use your existing customer data to prevent churn with Segment + ProsperStack

Send your customer data from virtually any source to ProsperStack with the new Segment integration.

Unlock powerful customer segments with custom properties and our HubSpot integration

Learn about the new HubSpot integration, test mode and search features.

Save more customers with deflection cards and get started faster with test mode

Save even more customers with our new deflection cards and get started with ProsperStack even faster with our new test mode.

New views to better understand churn and Chargify integration

Learn about the new sessions and offer views, Chargify integration and internationalization features.

3 ways to create exceptional customer stickiness

Customer stickiness is the proclivity of customers to become repeat buyers or use your product frequently.

The complete guide to customer retention software

From analytics and onboarding to churn prediction and automated dunning, the scope of the customer retention software landscape can be overwhelming. We break it down.

Conditional questions and custom CSS, integrate Slack and Zapier

Connect to Slack and virtually any app with Zapier, add conditional questions to your flow and customize your branding with CSS.

Churn stakeholders: who is responsible for customer retention?

Customer success often takes responsibility for monitoring and improving churn, but it takes a company-wide effort to optimize customer retention.

Five virtual customer success conferences you can still attend in 2020

Many customer success conferences have gone virtual in 2020. Check out these five you can still attend.

Boost churn reduction with customer segmentation, Chargebee integration and more offer types

Fine-tune your churn-reduction tactics during cancellation with these great new features.

How to calculate customer and revenue churn rates

Learn the churn rate calculation best practices for subscription businesses.

Voluntary & involuntary churn: how to reduce both

Churn comes in two forms: voluntary and involuntary. Learn how to reduce both.

Reduce churn 10-30% with these 3 user offboarding tips

Is your offboarding process leaving customers with a bad taste in their mouth?

6 reasons why you should allow self-service cancellation

Here are the top reasons you should allow your customers to cancel directly from your product.

Craft a better win-back campaign with customer exit surveys

Learn how you can reacquire customers through strong win-back campaigns.

The 2 questions every customer exit survey should ask

Exit surveys are instrumental in understanding why customers cancel. These two questions will ensure you get actionable feedback.

4 ways to reduce customer churn during COVID

The coronavirus pandemic is a challenging time for everyone. Fortunately, there’s a lot you can do to both retain customers and act with compassion.

Customer churn analysis: understanding why customers leave

Customer churn is one of the most important metrics for any subscription business, whether a SaaS (Software as a Service), content or box subscription service.

Prevent churn, grow revenue and gather actionable feedback, all from your cancellation flow.