3 ways to create exceptional customer stickiness

Customer stickiness is the proclivity of customers to become repeat buyers or use your product frequently. In this post we cover three techniques for building exceptional customer stickiness. Read more

The complete guide to customer retention software

From analytics and onboarding to churn prediction and automated dunning, the scope of the customer retention software landscape can be overwhelming. We break it down. Read more

Perfect your cancel flow with conditional questions and custom CSS, integrate Slack and Zapier, and more

Gather specific feedback with conditional questions and match the cancellation experience to your brand and voice with custom text and CSS. Connect to Slack and virtually any app with Zapier. Read more

Churn stakeholders: who is responsible for customer retention?

A single department, namely customer success, often takes responsibility for monitoring and improving churn, but it takes a company-wide effort to optimize customer retention. Here's why. Read more

Five virtual customer success conferences you can still attend in 2020

Due to the COVID-19 pandemic many customer success conferences have had to cancel or postpone, but many have gone 100% virtual in 2020. Check out these five you can still attend. Read more

Prevent churn, grow revenue and gather actionable feedback, all from your cancellation flow.