New views to better understand churn, connect to Chargify, and more!
By Tony Sternberg on December 29, 2020
Our new sessions and offers views will help you better understand and act on the churn data collected for you. We also welcome Chargify as an official integration and unlock translations in our latest round of updates. Read more
3 ways to create exceptional customer stickiness
By Aaron Baluczynski on November 13, 2020
Customer stickiness is the proclivity of customers to become repeat buyers or use your product frequently. In this post we cover three techniques for building exceptional customer stickiness. Read more
The complete guide to customer retention software
By Aaron Baluczynski on October 5, 2020
From analytics and onboarding to churn prediction and automated dunning, the scope of the customer retention software landscape can be overwhelming. We break it down. Read more
Perfect your cancel flow with conditional questions and custom CSS, integrate Slack and Zapier, and more
By Tony Sternberg on September 1, 2020
Gather specific feedback with conditional questions and match the cancellation experience to your brand and voice with custom text and CSS. Connect to Slack and virtually any app with Zapier. Read more
Churn stakeholders: who is responsible for customer retention?
By Tony Sternberg on August 20, 2020
A single department, namely customer success, often takes responsibility for monitoring and improving churn, but it takes a company-wide effort to optimize customer retention. Here's why. Read more
