Subscription billing
CookUnity’s Subscription Lawsuit: When Retention Offers Get in the Way of Cancellation
A proposed class action against CookUnity describes unexpected weekly charges and repeated offers during cancellation. See the allegations and what subscription teams should change.
Subscription billing
Subscription Cancellation Law: What the $35 Million Shutterstock FTC Settlement Means for Subscription BusinessesOctober 30, 2026
Subscription billing
The UK's New Subscription Rules Are Coming: What Retention Teams Need to KnowUpdated October 20, 2026
Subscription billing
New York City's Click-to-Cancel Rule: What Retention Teams Need to KnowOctober 19, 2026
Customer retention
How to Pause a Subscription in Chargebee and Three Experiments to Test if It Improves Customer RetentionSeptember 2, 2026
Customer retention
How to Pause a Subscription in Recharge and Three Experiments to Test if It Improves Customer RetentionSeptember 2, 2026
