Retention Offers to Boost Customer Retention Strategy | ProsperStack

Targeted retention offers & deflections that really work

Meet your customers with just the right offer at just the right time with targeted customer retention offers & deflections.

ProsperStack enables us to offer our most loyal customers subscription renewal discounts and target other customer segments with unique offers.

Clay Reimus

Director of Growth & Analytics

Get access to the most impactful retention offers

A cancellation flow is nothing without targeted offers & deflections. ProsperStack’s retention offers and deflections are easy to build, easy to analyze and – best of all – because we connect directly to your billing platform, accepted offers are automatically reflected.

Renewal discount

Offer your most valuable customers a discount to renew their subscription

Pause subscription

Allow good customers to pause their subscription temporarily

Plan change

Save revenue by allowing customers to choose a less expensive plan or different features

Trial extension

Allow a one-time extension on a trial so your brand has more time to drive value

Custom offer

Customize the perfect offer and even use custom fields from your billing platform or CRM

Multiple offers

Display up to three offers at the same time and let your customer choose their favorite

Calculate ROI

Optimizing your retention the ProsperStack way

We believe in doing subscriber retention right. That means providing the best experience possible for customers while measuring success in a way that impacts your bottom line. ProsperStack’s tools allow you to focus on retaining maximum revenue, not just saving customers. We’ll help you put real business impact before vanity metrics.

Two key retention strategies:

Segment high-value customers and incentivize them to stay with retention discounts

Segment customers with service issues and deflect cancellations by reinforcing value and overcoming objections

Offers and incentives FAQs

How can I prevent my customers from gaming the system and getting more offers?

ProsperStack allows you to show an offer only once per customer or even to just a percentage of customers who click cancel.

How do I segment my customers to decide which offers to show them?

ProsperStack allows for detailed segmentation of customers by any criteria you can think of. If your billing platform or CRM has a field for it, you can segment by it! You can also segment customers by previous activity in ProsperStack or even the answers they select in their exit survey.