The retention platform to reduce Stripe churn
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for Stripe.
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + Stripe.
High-performance cancellation flows for Stripe
Respond to churn with personalized experiences
Increase relevance, increase results. Adapt offers, messaging and flows using Stripe data alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use shared Stripe and cancellation data to coordinate cancellation flows, winback campaigns, payment recovery and conversion incentives as part of a unified retention program.
How ProsperStack helps reduce Stripe churn
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Stripe churn reduction FAQs
Stripe’s customer portal allows subscribers to cancel, optionally provide a cancellation reason and receive a coupon offer.
With ProsperStack, you can build branded, multi-step cancellation flows; adapt surveys, messaging, deflections and offers to each subscriber; and use data from Stripe, your CRM/CDP and other systems to segment and personalize experiences. Test different approaches, measure results, optimize performance with AI Autopilot and use cancellation outcomes to inform winback and recovery campaigns.
Stripe remains your billing system of record. ProsperStack adds decisioning, experimentation and retention intelligence.
Technical details
| Coupon | Percentage and fixed amount; one-time, time-limited or indefinite duration |
| Change plan | Immediately or at the end of the billing period; supports proration and coupon application |
| Trial extension | Proration supported |
| Pause subscription | For a fixed duration or indefinitely; can reset the billing date |
| Modify subscription | Immediately or at the end of the billing period; supports proration |
| Purchase | |
| Reactivate | |
| Payment recovery | |
| Custom |
| Subscriber | Active coupon ID, Active offer ID, Active subscription count, ARR, Billing location, Cancel reason, Cancel reason code, Days since saved, Email address, First name, Last name, LTV, MRR, Paid invoices, Past due amount, Saved date, Shipping location, Status, Subscription plan IDs |
| Subscription | Active coupon ID, ARR, Cancel reason, Cancel reason code, Discount fixed amount, Discount percentage, Duration (days), Is free trial, Is past due, Last failure reason, Last payment date, LTV, MRR, Next billing date, Next retry date, Paid invoices, Past due amount, Past due date, Payment failure count, Payment method type, Shipping location, Status, Trial days, Trial end date, Trial start date, Will renew |
| Products | Product IDs, Product names |
| Plans | Plan IDs, Plan interval counts, Plan intervals, Plan names, Plan quantities |
