The retention platform to reduce Chargebee churn
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for Chargebee.
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + Chargebee.
High-performance cancellation flows for Chargebee
Respond to churn with personalized experiences
Increase relevance, increase results. Adapt offers, messaging and flows using Chargebee data alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use shared Chargebee and cancellation data to coordinate cancellation flows, winback campaigns, payment recovery and conversion incentives as part of a unified retention program.
How ProsperStack helps reduce Chargebee churn
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Chargebee churn reduction FAQs
Chargebee Growth is Chargebee’s suite for managing growth and retention experiences, including cancellation pages, conversion, pricing and at-risk scoring. ProsperStack is a retention optimization platform that integrates with Chargebee Billing.
ProsperStack's cancellation flows, churn intelligence, CRM/CDP integrations, experimentation and AI offer optimization create a measurable retention system. Cancellation data can also inform retention across the customer lifecycle, including winback campaigns, failed-payment recovery and conversion incentives.
Technical details
| Coupon | Percentage and fixed amount; one-time, time-limited or indefinite duration |
| Change plan | Immediately or at the end of the billing period; supports proration, coupon application, add-on removal and billing date reset |
| Trial extension | |
| Pause subscription | For a fixed duration or indefinitely; can begin immediately or at the end of the billing period |
| Modify subscription | Immediately or at the end of the billing period; supports proration, coupon application and add-on quantity changes |
| Reactivate | |
| Payment recovery | |
| Custom |
| Subscriber | Active offer ID, Active subscription count, ARR, Billing location, Cancel reason, Cancel reason code, Days since saved, Email address, First name, Last name, LTV, MRR, Paid invoices, Past due amount, Saved date, Status, Subscription plan IDs |
| Subscription | Active coupon ID, Add-on IDs, Add-on names, ARR, Cancel reason, Cancel reason code, Discount fixed amount, Discount percentage, Duration (days), Is free trial, Is past due, Last failure reason, Last payment date, LTV, MRR, Next billing date, Paid invoices, Past due amount, Past due date, Payment failure count, Status, Trial days, Trial end date, Trial start date, Will renew |
| Plans | Plan IDs, Plan interval counts, Plan intervals, Plan names, Plan quantities |
