The retention platform to reduce Recurly Commerce churn
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for Recurly Commerce.
Trusted by high-volume subscription businesses
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + Recurly Commerce.
Tailored experiences
Use Recurly Commerce data and customer context to personalize cancellation flows and retention offers.
Performance optimization
Continuously improve retention with A/B testing, reporting and AI Autopilot.
Churn intelligence
Collect exit feedback, analyze with connected AI and surface actionable insights.
Retention at scale
Coordinate cancellation flows, winbacks, payment recovery and conversion.
Important for any e-commerce subscription business.
Joni Hanson Davis
CEO and Founder
High-performance cancellation flows for Recurly Commerce
Respond to churn with personalized experiences
Increase relevance, increase results. Adapt offers, messaging and flows using Recurly Commerce data alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use shared Recurly Commerce and cancellation data to coordinate cancellation flows, winback campaigns, payment recovery and conversion incentives as part of a unified retention program.
How ProsperStack helps reduce Recurly Commerce churn
1
Connect Recurly Commerce and your customer data
Pull Recurly Commerce subscription and billing data into ProsperStack. Add CRM/CDP and behavioral data for a more complete view of each subscriber.
2
Design targeted retention experiences
Create surveys, deflections and offers tailored by plan, value, tenure, cancellation reason and other customer attributes.
3
Sync retention actions with Recurly Commerce
Automatically apply accepted offers and subscription changes in Recurly Commerce, with controls that support your retention strategy.
4
Measure, learn and improve
Track retained customers and revenue, compare performance across cohorts and use experimentation and AI Autopilot to continuously optimize outcomes.
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Cancellation flows
Reduce avoidable churn with adaptive retention experiences at the point of cancellation.
Explore cancellation flows
Winback campaigns
Drive customer re-engagement with personalized winback campaigns built for long-term retention.
Re-engage former customers
Revenue recovery
Resolve payment failures and reduce passive churn with targeted dunning and personalized offers.
Recover failed payments
Conversion incentives
Convert more free users to paid with personalized incentives.
Optimize your funnel
Recurly Commerce churn reduction FAQs
How does ProsperStack work with Recurly Commerce?
Recurly Commerce remains the subscription system of record, while ProsperStack adds a retention optimization layer at the cancellation moment. With ProsperStack, you can use Recurly Commerce customer and subscription data to tailor cancellation experiences, capture structured feedback, measure and optimize performance and apply configured retention or cancellation actions back to Recurly Commerce.
How is ProsperStack different from Recurly Commerce cancellation and churn prevention flows?
Recurly Commerce includes configurable cancellation flows with multi-step surveys, branching follow-up questions and retention actions tied to subscriber responses. ProsperStack is a retention optimization platform anchored at cancellation, combining subscription and customer context, A/B testing, AI Autopilot, performance measurement across segments and lifecycle retention for ongoing retention optimization.
How is ProsperStack added to the Recurly Commerce customer portal on Shopify?
ProsperStack is launched from the cancellation action in the Recurly Commerce customer portal. Connect Recurly Commerce, authorize Shopify, and add the ProsperStack snippet to the active Shopify theme. Subscribers continue to use the Recurly Commerce portal for routine subscription management, while ProsperStack manages the cancellation experience and sends supported outcomes back to Recurly Commerce.
What Recurly Commerce data can I use to personalize cancellation experiences?
ProsperStack automatically imports the supported native subscriber, subscription and plan properties shown in the technical details below. Use these properties to route flows, control eligibility, tailor questions and offers and analyze performance across meaningful customer segments.
Can Recurly Commerce cancellation data support winback campaigns?
Yes. Cancellation reasons, survey responses, offer history and outcomes captured in ProsperStack can inform post-cancellation segmentation, timing and messaging alongside Recurly Commerce subscription context.
How does ProsperStack complement Recurly Commerce revenue recovery?
Recurly Commerce continues to control payment retries and the end-of-cycle subscription action. ProsperStack can use failed payment triggers and properties available through the Recurly Commerce integration to coordinate dunning communications and segmentation.
Technical details
Retention platform
Cancellation flows
Winback campaigns
Revenue recovery
Conversion incentives
Autopilot offers
MCP server
Offers
| Coupon | Percentage and fixed amount; one-time, time-limited or indefinite duration |
| Product swap | |
| Reschedule order | |
| Pause subscription | For a specified length |
| Custom |
Customer segmentation properties
| Subscriber | Active offer ID, ARR, Cancel reason, Cancel reason code, Days since saved, Email address, First name, Last name, LTV, MRR, Paid invoices, Saved date, SKU count, SKUs, Status, Subscription plan IDs |
| Subscription | Active coupon ID, ARR, Billing location, Cancel reason, Cancel reason code, Discount fixed amount, Discount percentage, Duration (days), Is past due, Last failure reason, Last payment date, LTV, MRR, Next billing date, Next delivery date, Paid invoices, Past due date, Payment failure count, Payment method type, Shipping location, SKU count, SKUs, Status |
| Plans | Plan IDs, Plan interval counts, Plan intervals, Plan names, Plan quantities |
We love the ability to collect feedback and segment our customers. Now we can offer resources that truly solve our customers’ problems so they don’t have to cancel.
Rachel Mullins
Customer Success Manager
