The retention platform to reduce Paddle churn
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for Paddle.
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + Paddle.
High-performance cancellation flows for Paddle
Respond to churn with personalized experiences
Increase relevance, increase results. Adapt offers, messaging and flows using Paddle data alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use shared Paddle and cancellation data to coordinate cancellation flows, winback campaigns and conversion incentives as part of a unified retention program.
How ProsperStack helps reduce Paddle churn
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Paddle churn reduction FAQs
Paddle Retain Cancellation Flows provide a native offboarding journey with surveys and curated salvage attempts such as pauses, plan switches, discounts and conversations with support. For Paddle Billing customers, Retain can launch from Paddle's customer portal and apply the resulting subscription action in Paddle automatically.
ProsperStack is a retention optimization platform anchored at the same decision point. Combine Paddle data with product, CRM and CDP context; control how different customers move through the experience; run measured experiments; and connect cancellation insights to a broader lifecycle retention strategy.
Technical details
| Coupon | Fixed amount; one-time or indefinite duration |
| Change plan | Immediately; supports proration and coupon application |
| Pause subscription | For indefinitely |
| Custom |
| Subscriber | Active offer ID, ARR, Cancel reason, Cancel reason code, Days since saved, Email address, First name, Last name, LTV, MRR, Paid invoices, Saved date, Status, Subscription plan IDs |
| Subscription | Active coupon ID, ARR, Cancel reason, Cancel reason code, Discount fixed amount, Duration (days), Is free trial, Is past due, LTV, MRR, Next billing date, Paid invoices, Status, Will renew |
| Plans | Plan IDs, Plan interval counts, Plan intervals, Plan names, Plan quantities |
