The retention platform to reduce OpenPay churn
Personalized cancellation experiences, measurable retention outcomes and coordinated lifecycle campaigns for OpenPay.
Trusted by high-volume subscription businesses
Every cancellation is a retention opportunity
Measure, test and optimize the cancellation moment with ProsperStack + OpenPay.
Tailored experiences
Use OpenPay data and customer context to personalize cancellation flows and retention offers.
Performance optimization
Continuously improve retention with A/B testing, reporting and AI Autopilot.
Churn intelligence
Collect exit feedback, analyze with connected AI and surface actionable insights.
Retention at scale
Coordinate cancellation flows, winbacks and conversion.
Getting started with ProsperStack is really easy and the ROI makes it a no brainer. ProsperStack is a powerful tool that allows our CX team the ability to capture valuable churn data without constantly asking for engineering help.
Nick Reyes
Chief Revenue Officer
High-performance cancellation flows for OpenPay
Respond to churn with personalized experiences
Increase relevance, increase results. Adapt offers, messaging and flows using OpenPay data alongside context from your CRM/CDP and other integrated systems.
Optimize retention performance
Test cancellation experiences, compare outcomes across subscriber segments and use AI Autopilot to prioritize higher-performing offers over time.
Understand why subscribers leave
Capture exit feedback associated with MRR, LTV, plan and tenure to identify churn drivers and focus retention efforts where they matter most. Connect your AI agent for custom analysis.
Extend retention across the lifecycle
Use shared OpenPay and cancellation data to coordinate cancellation flows, winback campaigns and conversion incentives as part of a unified retention program.
How ProsperStack helps reduce OpenPay churn
1
Connect OpenPay and your customer data
Pull OpenPay subscription and billing data into ProsperStack. Add CRM/CDP and behavioral data for a more complete view of each subscriber.
2
Design targeted retention experiences
Create surveys, deflections and offers tailored by plan, value, tenure, cancellation reason and other customer attributes.
3
Sync retention actions with OpenPay
Automatically apply accepted offers and subscription changes in OpenPay, with controls that support your retention strategy.
4
Measure, learn and improve
Track retained customers and revenue, compare performance across cohorts and use experimentation and AI Autopilot to continuously optimize outcomes.
Build a more complete retention system
Reduce churn throughout the customer lifecycle with integrated retention tools.
Cancellation flows
Reduce avoidable churn with adaptive retention experiences at the point of cancellation.
Explore cancellation flows
Winback campaigns
Drive customer re-engagement with personalized winback campaigns built for long-term retention.
Re-engage former customers
Conversion incentives
Convert more free users to paid with personalized incentives.
Optimize your funnel
Autopilot offers
Automatically identify and prioritize the retention offers that save the most long-term revenue.
Explore AI Autopilot
OpenPay churn reduction FAQs
How does ProsperStack work with OpenPay?
OpenPay remains your billing and subscription system of record, while ProsperStack adds a retention optimization layer at the cancellation moment. With ProsperStack, you can use OpenPay customer and subscription data to tailor cancellation experiences, capture structured feedback, measure and optimize performance and apply configured retention or cancellation actions back to OpenPay.
How is ProsperStack different from OpenPay Subscription Optimization?
OpenPay Subscription Optimization is part of OpenPay's broader billing, payments and analytics platform and includes cancellation and win-back flows, offboarding surveys, salvage offers, A/B testing and dunning. ProsperStack is a dedicated retention optimization platform anchored at cancellation, with an operating model centered on customer context, measurable experimentation and coordinated retention decisions across the lifecycle.
How do I add ProsperStack to an OpenPay-powered SaaS product?
Connect your OpenPay account to ProsperStack, then embed the ProsperStack JavaScript snippet in your site. When a subscriber clicks cancel, your application launches a ProsperStack flow for the corresponding OpenPay subscription.
What OpenPay data can I use to personalize cancellation experiences?
Supported OpenPay subscriber, subscription, product and plan properties are imported automatically and can be used for routing, offer eligibility and segmented measurement. This includes context such as recurring value, subscription status and duration, renewal and past-due state, plan and billing interval; the technical details section lists the complete supported set.
What happens when an OpenPay subscription is still under contract?
OpenPay documents that a customer cannot cancel until the contract term ends. In ProsperStack, you can configure eligibility rules to prevent customers from entering a cancellation flow when under contract.
Technical details
Retention platform
Cancellation flows
Winback campaigns
Conversion incentives
Autopilot offers
MCP server
Offers
| Coupon | Percentage and fixed amount; one-time, time-limited or indefinite duration |
| Change plan | Immediately or at the end of the billing period; supports proration and coupon application |
| Trial extension | |
| Pause subscription | For a number of billing cycles |
| Modify subscription | Immediately or at the end of the billing period; supports proration |
| Custom |
Customer segmentation properties
| Subscriber | Active coupon ID, Active offer ID, Active subscription count, ARR, Billing location, Cancel reason, Cancel reason code, Days since saved, Email address, First name, Last name, Location, LTV, MRR, Paid invoices, Saved date, Status, Subscription plan IDs |
| Subscription | Active coupon ID, ARR, Cancel reason, Cancel reason code, Discount fixed amount, Discount percentage, Duration (days), Is free trial, Is past due, LTV, MRR, Next billing date, Next invoice amount due, Next invoice subtotal, Paid invoices, Shipping location, Status, Trial days, Trial end date, Trial start date, Will renew |
| Products | Product IDs, Product names |
| Plans | Plan IDs, Plan interval counts, Plan intervals, Plan names, Plan quantities |
We love the ability to collect feedback and segment our customers. Now we can offer resources that truly solve our customers’ problems so they don’t have to cancel.
Rachel Mullins
Customer Success Manager
