Five virtual customer success conferences you can still attend in 2020

Due to the COVID-19 pandemic many customer success conferences have had to cancel or postpone, but many have gone 100% virtual in 2020. Check out these five you can still attend. Read more

Boost churn reduction with customer segmentation, Chargebee integration and more offer types

Fine-tune your churn-reduction tactics during cancellation with these great new features. Read more

How to calculate customer and revenue churn rates

Churn refers to the regular loss of customers that any subscription-based service will face and is measured by “churn rate”–the percentage of customers or revenue lost due to cancellations over a period of time. Read more

Voluntary & involuntary churn: how to reduce both

Churn comes in two forms: voluntary and involuntary. Focusing on just one type of churn is like fighting half the battle. When you approach the problem from both angles you should see very significant churn reduction. Read more

Reduce churn 10-30% with these 3 user offboarding tips

Is your offboarding process leaving customers with a bad taste in their mouth? According to the “peak-end” rule, an individual’s emotional state at the end of an experience colors their perception of the experience as a whole, meaning a bad cancellation process can undermine a customer’s perception of your product, while a great final impression can wash away a lot of negativity. Read more

Prevent churn, grow revenue and gather actionable feedback, all from your cancellation flow.