Five virtual customer success conferences you can still attend in 2020
By Tony Sternberg on August 10, 2020
Due to the COVID-19 pandemic many customer success conferences have had to cancel or postpone, but many have gone 100% virtual in 2020. Check out these five you can still attend. Read more
Boost churn reduction with customer segmentation, Chargebee integration and more offer types
By Tony Sternberg on August 3, 2020
Fine-tune your churn-reduction tactics during cancellation with these great new features. Read more
How to calculate customer and revenue churn rates
By Tony Sternberg on July 30, 2020
Churn refers to the regular loss of customers that any subscription-based service will face and is measured by “churn rate”–the percentage of customers or revenue lost due to cancellations over a period of time. Read more
Voluntary & involuntary churn: how to reduce both
By Tony Sternberg on July 17, 2020
Churn comes in two forms: voluntary and involuntary. Focusing on just one type of churn is like fighting half the battle. When you approach the problem from both angles you should see very significant churn reduction. Read more
Reduce churn 10-30% with these 3 user offboarding tips
By Aaron Baluczynski on July 1, 2020
Is your offboarding process leaving customers with a bad taste in their mouth? According to the “peak-end” rule, an individual’s emotional state at the end of an experience colors their perception of the experience as a whole, meaning a bad cancellation process can undermine a customer’s perception of your product, while a great final impression can wash away a lot of negativity. Read more
