Prevent churn automatically with Segment

Reduce churn today with your Segment data

Combine ProsperStack and Segment to optimize customer retention with sophisticated segmentation and offer personalization.

Trusted by high-volume subscription businesses

A customer retention quick win for long-term growth

The most sophisticated cancellation flow software, powered by your customer data in Segment.

A retention-focused cancellation flow in 1-2-3

Easily create, update and test your new cancellation process. Create segments from contact properties in Segment to target offers and deflections to the right customers and collect the most relevant feedback.

Advanced customer segmentation and optimizations

Build offers that just work, personalized based on subscription properties, customer segments from Segment, survey answers and more. Optimize with A/B testing and AI Autopilot.

Customizable to meet your needs

Perfect your cancellation experience with custom branding, personalized offers, and churn surveys that drive actionable reporting insights, segmentable with Segment properties for deeper analysis.

How ProsperStack reduces churn

1. Embed the form

Plug the ProsperStack cancellation flow into your site. You’ll be up and running in days, not months.

2. Learn from cancellations

Collect actionable cancellation data and correlate exit reasons to lost MRR—to guide your product roadmap.

3. Prevent churn with offers

Save customers with personalized incentives, automatically applied in Stripe. Optimize with A/B testing and AI.

4. Launch winbacks

Create irresistible winback campaigns, targeted based on demographics, MRR, LTV, churn reason, likelihood to return and much more.

Roll20 reduced customer churn with insights from ProsperStack

ProsperStack was so easy to implement. We now have a real-time look into reasons for cancellation so we can react quickly and significantly reduce churn. We wouldn't have been able to build that capability internally.