Retention optimization on Autopilot

Discover the hidden revenue in your cancellation flow. Autopilot finds the incentives and messaging that drive the most value — and keeps improving them over time.

Take the guesswork out of retention offers

Most teams never know if their retention offers are right. Autopilot tests variations, learns from real customer behavior, and quickly zeroes in on high-value offers — then keeps experimenting to drive more value.

Optimize discount, duration and copy automatically
Find your best offers fast — and watch them keep getting better
Maximize real retained revenue, not vanity metrics
You’re always in control with guardrails and approvals
As a small team, we don’t always have the time to test as much as we would like to. Autopilot is a great solution to our resource constraints, we’ve seen a 7% uplift, and it has given us some great insights that we have used elsewhere across our platform.
Ciara Meenan
Senior Product Manager

Small changes, big returns

Little details can have a huge impact on retention. Autopilot uncovers the changes that move the needle, continually refining incentives and messaging to maximize save rate and retained revenue.

Persuasive copywriting

Put AI in charge of writing and testing your offer copy. Autopilot explores variations of tone and voice to find what really works. Review and approve generated copy before it goes live.

Dialed-in discounts

Find the retention sweet spot without the guesswork. Choose your ranges for coupon discount and duration — and let Autopilot identify the combinations that perform best.

Long-term value

Don’t leave revenue on the table. Autopilot doesn’t just maximize acceptance — it also balances discount cost, gross margin and expected payments to drive the most value from every saved customer.

That’s customer retention on Autopilot

Calculate ROI

Set the rules, see the results

Define your boundaries. Autopilot handles the optimization.

Guardrails

Set discount and duration limits. Review, edit and regenerate AI copy to match your brand. Autopilot does the rest.

Segmentation and matching

Control who sees your Autopilot offers with flexible segmentation and targeting rules.

Monitor performance

Track variant performance and see how Autopilot improves your offers over time.

Your best-performing offer,
automated

How Autopilot works

1
Set your constraints
Define your discount and duration ranges. Autopilot experiments within those limits, so you stay in control.
2
Autopilot generates offer variants
Autopilot creates variations of your offer — including different incentives and messaging. Approve AI-generated copy before it goes live.
3
Fast results and continuous optimization
Autopilot quickly learns from customer behavior and shifts traffic to the best variants. Underperformers are retired and new variants introduced — so your offers keep getting better.
Calculate ROI

Autopilot offer FAQs

What kind of changes does Autopilot make?
Autopilot optimizes both your offer’s incentive and messaging. It experiments with discount levels, durations, headlines, body copy, and button text to find the combinations that perform best.
What does Autopilot optimize for?
Choose between acceptance rate or forecasted value. Acceptance rate maximizes the number of customers retained. Forecasted value focuses on long-term net revenue, factoring in discount cost, gross margin and expected post-offer payments.
Will Autopilot show overly generous discounts?
No. You define the limits, and Autopilot only experiments within those boundaries.
Do I have to approve AI-generated copy?
Yes. Any AI-generated copy must be reviewed and approved before it goes live, so you stay in full control of your messaging.
How long does it take Autopilot to improve results?
Autopilot starts learning as soon as offers are shown. The more traffic your offer receives, the faster it can identify high-performing variants and improve results.
Which ProsperStack plans include Autopilot offers?
Prosper and Enterprise plans include Autopilot offers. Or speak to our sales team for other options.

Explore top features

Easy setup and integration
Up and running fast with low- and no-code options.
Offers and deflections
Create targeted, personalized incentives that really work.
Exit surveys
Get actionable feedback and identify savable subscribers.
Custom branding
Customize every detail for a seamless user experience.
A/B testing and insights
Test and learn your way to the most effective flow possible.
Segmentation
Individualize the cancellation experience for each subscriber.

Subscription growth resources

Put customer retention on Autopilot