A cancellation session represents the journey a customer took through your ProsperStack cancellation flow. Each time a cancellation flow is opened by a customer, a new cancellation session is created.
Click Sessions in the left navigation to view all cancellation sessions.
The sessions view displays a list of all cancellation sessions.
Each row represents an individual cancellation session. The outcome of the session is represented by the color-coded status box on the left side of the session row.
Sessions can be filtered with the dropdowns at the top of the sessions grid.
The following filters can be applied:
Sessions can also be filtered by date using the dropdown at the top right of the sessions grid. Filter by a preset duration or enter a custom date range.
Search cancellation sessions using the search box at the top of the sessions grid. Search by customer name, email or by billing platform ID (if a supported billing platform is connected).
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