Use segments to subdivide your customers into groups based on payment criteria like MRR, billing interval, subscription duration and plan. Segments play an important role in determining how offers are presented to customers.
To create a segment, click Segments in the left navigation and then the Create a segment link. Segments can also be created when adding or editing offer rules.
Conditions
Segments are made up of a set of conditions that define which customers belong to the segment. When creating a segment you’ll create one or more conditions made up of a property, an operator and a value, for example: Subsciber - MMR > $100. Customers must match all criteria to belong to the segment.
Available properties
These are the default properties available when a billing platform is connected. Check out custom properties for more targeting options.
Subscriber
MRR — The subscriber's total monthly recurring revenue
LTV — The subscriber's total lifetime value
Status — The subscriber's status (Active, Canceled, Saved or Reactivated)
Active offer ID — The ID of the offer last accepted by the subscriber
Active coupon ID — The billing platform ID of the coupon applied to the subscriber (Stripe only)
Days since saved — The number of days since the subscriber was saved
Subscription
MRR — The subscription's monthly recurring revenue
LTV — The lifetime value of the subscription
Is free trial — Whether or not the subscription is on a free trial
Status — The subscription's status (Trialing, Active or Canceled)
Duration (days) — The number of days since the subscription was created
Will renew — Whether or not the subscription will automatically renew at the end of the current billing period
Is past due — Whether or not the subscription is currently past due
Active coupon ID — The billing platform ID of the coupon applied to the subscription
Product
ID — The subscription's billing platform product ID (Stripe and Chargify only)
Name — The name of the subscription's product (Stripe and Chargify only)
Plan
ID — The subscription's billing platform plan ID
Interval — The billing interval for the plan (Day, Week, Month or Year)
Interval count — The number of units per billing interval, for example "2" for a plan that bills every two weeks
Quantity — The subscription's plan quantity
Name — The name of the subscription's plan
Add-on
ID — The subscription's billing platform add-on ID (Chargebee, Recurly and Chargify only)
Name — The name of the subscription's add-on (Chargebee, Recurly and Chargify only)
To edit a segment, click the pencil icon at the top of the segment page.
Editing a segment's conditions may affect your live cancellation flow, so make sure to test your changes in test mode before updating segments that are part of your flow offer rules or step conditions. ProsperStack will warn you when editing a segment that's currently in use by a cancellation flow.
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