Use segments to subdivide your customers into groups based on payment criteria like MRR, billing interval, subscription duration and plan. Segments play an important role in determining how offers are presented to customers.
To create a segment, click Segments in the left navigation and then the Create a segment link. Segments can also be created when adding or editing offer rules.
Segments are made up of a set of conditions that define which customers belong to the segment. When creating a segment you’ll create one or more conditions made up of a property, an operator and a value, for example:
Subsciber - MMR > $100. Customers must match all criteria to belong to the segment.
These are the default properties available when a billing platform is connected. Check out custom properties for more targeting options.
Aside from the default available properties, segments can also use any of your custom properties. Learn how to create custom properties in the next section.
To edit a segment, click the pencil icon at the top of the segment page.
Editing a segment's conditions may affect your live cancellation flow, so make sure to test your changes in test mode before updating segments that are part of your flow offer rules or step conditions. ProsperStack will warn you when editing a segment that's currently in use by a cancellation flow.
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