Customer retention

5 virtual customer success conferences you can still attend in 2020

August 10, 2020

Looking for a customer success conference you can attend without risk of COVID?

While it's unfortunate that many conferences have had to cancel or postpone, the good news is some events have gone 100% virtual in 2020.

So forget the hassles of booking a plane and hotel and grab yourself a virtual seat at one of these five great conferences you can still attend this year.

Customer Contact Week

August 2020 (Sessions starting August 11 and ending August 27)

What it is: Customer Contact Week (CCW) brings thousands of customer contact, customer experience, technology, marketing and operations professionals together.

Why attend: Learn how to engage employees and customers in this new era, lead a remote workforce, have a plan for post COVID-19 operations and develop a contact prioritization scheme to support your customers’ immediate needs.

Learn more about Customer Contact Week

Customer Service & Experience Europe

August 26 & 27, 2020

What it is: The Customer Service & Experience conference is one of the premier global gatherings for the customer-focused community. With over 5,000 attendees and 35 speakers, it’s a great conference to pick up invaluable insights and fresh takeaways.

Why attend: Learn to use artificial intelligence (AI) to better understand your customers’ journey, build a customer-centric organization by motivating your teams to ensure your service inspires brand loyalty, and evaluate new technology to stay on the cutting edge of customer success.

Learn more about Customer Service & Experience Europe


September 22 & 23, 2020

What it is: HubSpot’s famous Inbound conference serves marketers, salespeople and customer success professionals.

Why attend: Check out the customer success deep dive sessions and learn how to make sure you have a customer-first foundation to build upon and then translate that into being an influence in your own organization. Ensure that customer feedback is not only heard, but acted upon.

Learn more about Inbound

Customer Service Revolution

October 2020 (Sessions every Thursday in October)

What it is: Boasting the title of the “top rated customer service conference in North America,” the Customer Service Revolution features Guy Kawasaki, Seth Godin and other well-known speakers.

Why attend: Learn about proven tools and services to implement and execute a customer experience strategy. Motivate your team to own the customer experience from start to finish.

Learn more about Customer Service Revolution

DX Summit

October 21, 2020

What it is: The Digital Experience (DX) Summit is aimed at helping you deliver game-changing customer experiences.

Why attend: Get real world examples and case studies from the customer experience teams at companies like Google and Lyft.

Learn more about DX Summit

Which will you attend?

We're all still adapting to the changes that 2020 has brought. You may not get to Vegas this year, but as you can see there's no shortage of great opportunities online in 2020. See you at one of the sessions!

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